We know you miss our cookies, we do too! Please let your pups know we are hard at work getting these back in stock but do expect some inventory outages due to demand. Here is some helpful information to keep you and your pup in the loop!
We decided to work on a plan to make our Goat’s Milk N’ Cookies and Bone Broth Bites easier to consume for dogs of all sizes after getting this request from our customers. This process meant we needed to rework how these treats were shaped and baked, which took time for us to execute. After a bit of trial and error, we landed on a method that allows for consistent baking that holds its shape while being easy to break. However, none of the ingredients have changed!
While they look different than before, we’re excited to be able to meet the needs of our customers and believe your pet will love them just the same!
Q: Have you changed the ingredients/recipe of your Goat’s Milk N’ Cookies treats?
A: Nope! We added a little more water to allow for better mixing, but otherwise they are still made with the exact same delicious ingredients with an aroma that rivals your own kitchen. They’re just baked differently to allow for easier breaking.
Q: What changed about the process?
A: Without getting too technical, we’ve simply changed the way we shape and cut our Goat’s Milk N’ Cookies and Bone Broth Bites so that they bake more evenly and are thinner to allow for easy breaking.
Q: Why’d you make the change?
A : We are always listening to feedback from our customers, and we often heard that people couldn’t give our Goat’s Milk N’ Cookies and Bone Broth Bites to smaller dogs because they didn’t break apart easily. We thought the best path forward was to reshape our treats to allow all dogs to enjoy them.
Q: What took so long? Why were they out of stock?
The manufacturing capabilities we used to produce these treats were unavailable, so we couldn’t produce new treats until we perfected the recipe. It took a bit of trial and error, which lasted a little longer than we’d hoped, but now we’re back in action!
Q: Will there be future inventory shortages or disruptions to production?
A: We're working hard to ensure this is not the case, but with supply chain we can't guarantee shortage won't happen in the future.
Q: Will there be any changes to the price (MSRP, SRP)?
A: No.
Q: Will there be any changes to packaging or to the amount (net weight) of cookies in the bag?
A: No.
Q: When will Bone Broth Bites be back in stock?
A: We are still working on this recipe and will share details once we know more!
Q: Did Parmesan Pecks change? Why were they out of stock for so long?
A: Changing the way we shaped our Bone Broth Bites and Goat’s Milk N’ Cookies affected our ability to produce Parmesan Pecks in the short term, which is why they were out of stock. However, nothing changed with these recipes. They’re still the same shape and have the same ingredients. They will be available in October/November.